ku9r's Privacy Policy
This policy provides a complete overview of how your personal information is collected, used, and kept secure on the ku9r platform.
1 Introduction & Scope
ku9r is a trusted online gaming platform in Bangladesh. We take our users' privacy seriously. This privacy policy explains what information we collect while you use the ku9r website (https://ku9r.lat), how that information is processed, under what circumstances it may be shared with third parties, and what rights you have over your data.
By using this platform, you agree to the terms of this policy. This policy applies to all registered members of ku9r, guest users, and anyone who visits our website.
2 Information We Collect
ku9r collects two types of information: (a) what you provide to us directly, and (b) information generated automatically through your use of the platform.
2.1 Information You Provide
- Full name, date of birth, and national identity information (for age verification)
- Email address and mobile number
- Your chosen username and encrypted password
- Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
- Messages and information you provide when contacting customer support
- Documents submitted for identity verification (KYC)
2.2 Automatically Collected Information
- IP address, browser type, and operating system
- Unique device identifier (Device ID)
- Date, time, and duration of visits to each page
- Game play history and betting activity
- Information collected through cookies and similar tracking technologies
- Source of site entry (referral link or direct access)
3 How We Use Your Information
ku9r uses your information for the following purposes:
- To create, verify, and manage your account
- To process financial transactions — including deposits, withdrawals, and related activities
- To ensure and improve the technical performance of the site
- To detect fraudulent activity and maintain platform security
- To implement responsible gaming policies — such as offering self-exclusion or limit-setting options
- To provide customer support and respond accurately to your queries and complaints
- To meet applicable legal and regulatory obligations
- To personalize your experience — such as showing games or offers relevant to your preferences
- To manage bonuses and promotional offers
- To analyze site usage and improve service quality
We never sell your personal information or transfer it to third parties for direct advertising purposes.
4 Information Sharing & Disclosure
ku9r follows a strict privacy policy. Information may be shared with third parties only in the following specific circumstances:
4.1 Service Partners
Necessary information may be shared with our trusted technology partners for core services such as payment processing, identity verification, cloud storage, and cybersecurity. These partners are contractually obligated to uphold our privacy standards.
4.2 Legal Obligations
We may be required to disclose information under court orders, lawful requests from investigative authorities, or applicable law. In such cases, we provide only the minimum information required.
4.3 Fraud & Security Protection
Relevant information may be exchanged with security agencies or other platforms to prevent money laundering, fraud, or other illegal activities.
4.4 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may pass to the new controlling party. In such cases, this privacy policy will remain in effect and you will be notified in advance.
5 Data Retention & Security
5.1 Security Measures
ku9r uses industry-standard security measures to keep your data safe:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Industry-standard password hashing technology
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) option for account access
- Restricted staff access — only authorized personnel can view your data
5.2 Retention Period
Your data is retained while your account is active and for as long as necessary after account closure to meet legal obligations. Financial transaction records are kept for the period required by applicable law.
6 Cookie Policy
ku9r uses cookies to ensure the website functions properly and to improve your experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and for the platform's core functionality — these cannot be disabled.
- Functional Cookies: To remember your preferences such as language or theme.
- Analytics Cookies: To understand how the site is used — no personal identity is associated with these.
- Security Cookies: To detect and prevent fraudulent activity.
You can manage non-essential cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
7 International Data Transfers
Our service provider partners may be located in various countries. In such cases, your data may be processed outside of Bangladesh. We ensure that these transfers are conducted under appropriate data security agreements and protective measures.
For data transfers to third countries, we use standard data protection agreements and work only with partners who maintain equivalent protection standards.
8 Your Rights
ku9r recognizes and respects the following rights you have regarding your data:
8.1 Right to Access
If you want to know what information we hold about you, please contact our support team.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some data may need to be retained due to legal obligations, active transactions, or ongoing investigations.
8.4 Right to Object to Processing
You may opt out of marketing communications or certain types of profiling at any time.
8.5 Right to Data Portability
Where applicable, you may receive your data in a structured, machine-readable format.
9 Third-Party Services & Links
The ku9r platform uses software from game providers such as Pragmatic Play, Spribe, and JILI. These providers may have their own privacy policies that apply to information collected through their software.
Our payment processing partners — bKash, Nagad, Rocket, and Upay — operate under their own terms and conditions and privacy policies. By making a transaction, you also agree to the policies of those services.
10 Responsible Gaming & Data Protection
ku9r believes in responsible gaming. To support this, we use information related to your gaming behavior to:
- Identify unusual gaming patterns
- Keep self-exclusion and spending limit options accessible
- Offer assistance if signs of problematic gaming behavior appear
This information is never sold or used in third-party advertising.
11 Policy Changes
ku9r reserves the right to update this privacy policy from time to time. If significant changes are made, we will:
- Update the date on this page
- Notify registered users by email of important changes
- Display a notice on the platform
Continued use of our platform after any changes means you have agreed to the updated policy. We therefore recommend reviewing this policy periodically.
12 Contact Us
If you have any questions, concerns, or requests regarding your data or this privacy policy, please contact our support team:
Our team is ready to handle any privacy-related requests as quickly and thoroughly as possible.